Return and exchange policy: You can request an exchange or return for all products within a maximum of 3 days from receiving the order. Note: The delivery cost will be deducted from the refund amount (delivery of the product to the customer in addition to the cost of returning the product from the customer). Cases where exchange and return will not be accepted: There are certain cases where the product cannot be returned: · Products without price tags or labels or original packaging or missing accessories.. When a return request is submitted after the specified time, which is 3 days from the date of receiving the products.. When there are signs of use (such as a perfume smell or stain traces) or damage to the product, or when it is not in the same condition as when received, or when the product safety tag has been removed.. Products whose serial numbers have been tampered with or removed. How can I get my money back if I received an incorrect, damaged, or non-matching product from what was selected on the site? You can then return the product in the same condition you received it and in the original packaging at the time of receipt, within 4 days of receipt. Once we receive the product, it will be inspected, and if a defect or damage is confirmed, the return request will not be processed. And if it is in the same original condition, we will start refunding your money immediately by depositing the amount into the same card used for payment, and we warn that cash refunds are not possible. To request an exchange or refund, please send a text message via WhatsApp explaining the order number and the reason for the return, and a courier will be sent to collect it from you.
